第 10 課｜住戶投訴 RESIDENT COMPLAINTS · 投訴點處理

M1｜裸聽

角色	英文	中文
V	Security? My neighbour upstairs is very noisy again.	保安？我樓上個鄰居又嘈啦。
G	Which floor are you on, sir?	先生，你住幾樓？
V	Twelve B. The noise is from thirteen B, right above me.	十二 B。噪音係十三 B 傳落嚟，就喺我正上方。
G	What kind of noise is it?	係咩聲？
V	Loud music and people shouting. It's past midnight.	大聲嘅音樂，仲有人嗌。已經過咗半夜。
G	I'll go up and have a word with them now. I'll log it in the book.	我即刻上去同佢哋傾。我會記入更簿。
V	Thank you. This is the third time this week.	唔該。呢個星期已經第三次。

角色	英文	中文
V	I'd like to make a complaint. There's rubbish all over the corridor on the tenth floor.	我想投訴。十樓走廊成地都係垃圾。
G	Where exactly, madam?	太太，具體邊個位？
V	Outside ten C. Rubbish bags and a broken chair.	十 C 門口。垃圾袋同埋一張爛凳。
G	I'll ask the cleaner to clear it this morning.	我今朝叫清潔工人清走。
V	And their dog barks all night. It makes a mess in the lift too.	仲有佢隻狗成晚吠，仲搞到升降機污糟。
G	I'll speak to the dog owner about it.	我會同狗主講。
V	Can you put up a notice on the board?	你可唔可以喺告示板貼張通告？
G	Yes, I'll put one up today. Every resident needs to keep the corridor clear.	可以，我今日就貼。每個住戶都要保持走廊暢通。

角色	英文	中文
V	There's a leak in my flat. Water is dripping from the ceiling.	我單位漏水，天花板滴水。
G	Where is it coming from?	係邊度漏出嚟？
V	The flat above, I think. Nobody answers the door.	應該係樓上單位。但冇人應門。
G	I'll shut off the water supply and call the management office.	我會關水掣，再打去管理處。
V	How long will it take?	要搞幾久？
G	Give us an hour. I'll come back and check.	俾我哋一個鐘。我會返嚟睇。
V	What about my furniture?	我啲傢俬點算？
G	Move what you can and take photos for the record.	搬得走就搬，再影相做紀錄。

M2｜逐詞拆解

單詞	音標	詞性	中文	提示（猜不到的部分）
complaint	/kəmˈpleɪnt/	n.	投訴	★ 動詞係 complain；make a complaint 係正式投訴
noise	/nɔɪz/	n.	噪音	唔好同 voice（人聲）混
noisy	/ˈnɔɪzi/	adj.	嘈	形容好嘈用 noisy，唔係 noise
upstairs	/ˌʌpˈsteəz/	adv.	樓上	★ 重音喺 up；講人就 the people upstairs
flat	/flæt/	n.	單位	★ 香港講 flat，美式 apartment；門牌寫 Flat A
neighbour	/ˈneɪbə/	n.	鄰居	★ 英式多個 u，美式 neighbor
rubbish	/ˈrʌbɪʃ/	n.	垃圾	★ 英式 rubbish，美式 garbage；香港講 rubbish
corridor	/ˈkɒrɪdɔː/	n.	走廊	指樓層走廊；大堂叫 lobby
bark	/bɑːk/	v.	吠	★ 狗吠一定用 bark，唔係 cry
leak	/liːk/	n.	漏水	★ 名詞動詞同一個字：the pipe is leaking
drip	/drɪp/	v.	滴水	一滴一滴咁滴；天花板滴水用 drip
ceiling	/ˈsiːlɪŋ/	n.	天花板	★ 天花板係 ceiling，屋頂外面先叫 roof
water supply	/ˈwɔːtə səˈplaɪ/	n.	供水	★ 關水掣講 shut off the water supply
management office	/ˈmænɪdʒmənt ˈɒfɪs/	n.	管理處	★ 香港屋苑咁叫，唔係 manager office
log	/lɒɡ/	v.	記錄	★ 寫入更簿講 log it in the book
notice	/ˈnəʊtɪs/	n.	通告	貼通告講 put up a notice；告示板係 notice board
resident	/ˈrezɪdənt/	n.	住戶	★ 住戶係 resident，唔係 customer
midnight	/ˈmɪdnaɪt/	n.	半夜	past midnight ＝ 過咗半夜十二點

M3｜句型